Service
Work orders
Advisors open tickets with a billing code. Techs pick them from dispatch. The counter allocates parts. Admin invoices only when the unit is ready.
Down units
2
Waiting parts
2
Ready to invoice
1
Open tickets
9
| Ticket | Account | Complaint | Billing | Tech | Status |
|---|---|---|---|---|---|
| WO-44102 down unitrepair | Gulf Coast Frozen Foods field · Freezer 2, Pasadena · North | Won't travel in reverse. Intermittent traction cutout in freezer. | contract | Andre Cole | waiting parts |
| WO-44108 callbackrepair | Baytown Port Logistics field · Dock 7, Baytown · East | Mast chatter on lift. Possible chain stretch. Unit still running. | billable | Unassigned | open |
| WO-44091 scheduledrepair | Ship Channel Packaging shop · East shop stall 1 · East | Overheating at idle. Possible radiator / fan clutch. No PM contract. | billable | Luis Ortega | in progress |
| WO-44088 pmpm | Katy Distribution Co-op field · Aisle 14, Katy DC · West | 250-hour PM. Inspect brakes, grease, load-test. | contract | Chris Patel | ready |
| WO-44111 callbackwarranty | East End Beverage field · Warehouse B, East End · West | OEM seat switch failed under warranty. Unit parks out. | warranty | Jordan Ellis | dispatched |
| WO-44072 scheduledrepair | Cypress Paper Converting shop · Shop stall 3 · North | Rental reach truck — drive tire chunked. Internal, bill rental. | internal | Casey Nguyen | in progress |
| WO-44115 pmpm | Gulf Coast Frozen Foods field · Freezer 2, Pasadena · North | 250-hour PM due. Hour meter jumped after weekend production. | contract | Unassigned | open |
| WO-44120 scheduledrepair | Pasadena Terminal Services field · Berth 4, Pasadena · East | Steer cylinder weeping. Unit still working the berth. | billable | Unassigned | open |
| WO-44122 down unitrepair | Cinco Ranch Foods field · Aisle 6, Cinco Ranch · West | Won't lift above 20'. Possible mast solenoid. Aisle is blocked. | contract | Avery Walsh | waiting parts |