Service manager
Service packet
Diego’s spread: down units, techs who are actually turning wrenches, WIP age, and parts that leave a van idle. Elena can open this too.
Down units
2
Customer equipment not moving
Waiting on parts
2
78% of open tickets have a full pick list
Tech load
56%
5 of 9 on a job or parts run
Ready unbilled
1
Finished work still sitting on the board
Technician load
Hours already on the card, not theoretical capacity. Parts-run is not productive time.
| Tech | Status | Jobs | Hours | Down | Waiting parts |
|---|---|---|---|---|---|
Andre Cole Van 12 · North | parts run | 1 | 1.5 hr | 1 | 1 |
Riley Brooks Van 4 · North | available | 0 | 0 hr | 0 | 0 |
Sam Okonkwo Shop North · North | available | 0 | 0 hr | 0 | 0 |
Jordan Ellis Van 9 · West | on job | 1 | 0.4 hr | 0 | 0 |
Casey Nguyen Shop · North | on job | 1 | 1 hr | 0 | 0 |
Maya Singh Van 21 · East | available | 0 | 0 hr | 0 | 0 |
Luis Ortega Shop East · East | on job | 1 | 3.2 hr | 0 | 0 |
Avery Walsh Van 16 · West | parts run | 1 | 0.8 hr | 1 | 1 |
Chris Patel Van 18 · West | available | 1 | 2 hr | 0 | 0 |
WIP age
How long open tickets have been on the board. Older than a week is a leak.
Open tickets
9
Opened today/yesterday
6
2–3 days
2
4–7 days
1
Older than a week
0
Callbacks
2
7 field · 2 shop
Labor mix on open tickets
Internal hours are a leak. Warranty labor is cash parked at the OEM.
- billable3 tickets · 3.2 hr
- contract4 tickets · 4.3 hr
- warranty1 tickets · 0.4 hr
- internal1 tickets · 1 hr
PM coverage
Hour meters, not calendars. Uncovered fleet is next month’s down-unit list.
Installed fleet
10
On contract
9 · 90%
Due
7
Overdue
3
Warranty cash
3 claims older than 28 days. The tech already spent the hours.
Open claims
4
Dollars outstanding
$13,020
Short for open work
- 04815-12340-71 Traction controller, 36V (Toyota 8FBE) — need 1, on hand 0North
- HY-CHAIN-160 Lift chain pair, 160" (Hyster H155) — need 2, on hand 0East
- HY-STEER-CYL Steer cylinder, Hyster H190 — need 1, on hand 0East
- CR-SOL-MAST Mast solenoid, Crown RR/SP — need 1, on hand 0West
What Diego asks at 7:30
- Who is down? 2 customer units. A parts-run tech is not turning wrenches.
- Is the pick list full? 2 tickets waiting parts · fill 78%.
- Is ready work billed? 1 tickets ready and still unbilled.
- PM attach? 90% of the installed fleet is on contract · 3 overdue.